Copy of Refund Policy

RETURN POLICY

Last updated July 30, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

  • RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

  • RETURN PROCESS
To return an item, please email customer service at return@wallartfantasy.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
 
KCZ.CO (WALL ART FANTASY)
Attn: Returns
RMA #
2828 W Lincoln Ave
#221
Anaheim, CA 92801
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 
  • REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

  • EXCEPTIONS
The following items cannot be returned or exchanged:
     ●     Custom items
     ●     Personalized items
 
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
     ●     Sale items are FINAL SALE and cannot be returned.
     ●     For items over $75, we recommend that you use a trackable shipping service or purchase shipping insurance, as we cannot guarantee that we will receive your return.
  • QUESTIONS
If you have any questions concerning our return policy, please contact us at:
return@wallartfantasy.com